Get to know order deadlines for all the suppliers available in Moxie Suite and tracking email timelines
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When can I expect tracking information?
Have a general question about your supply order?
Allergan deadline
Orders submitted Monday through Thursday before 5:00 PM ET / 2:00 PM PT, you should expect it to be delivered the next day (typically between 9:00 AM and 12:00 PM local time). All orders received between end of day Thursday - Monday will typically ship for delivery on Tuesday morning.
Crown Aesthetics deadline
For Crown Aeshtetics orders please expect 9 business days to receive your order (24-48 hours for Customer Service to process the order plus a week for the order to ship).
When purchasing Crown Aesthetics supplies $25 for ground shipping is included in the purchase price. If you would like to purchase expedited shipping (priority overnight, standard overnight, 2 day and 3 day UPS) please email supplies@joinmoxie.com after submitting your order.
Galderma deadline
Orders submitted Monday through Thursday before 7:00 PM ET / 4:00 PM PT, you should expect it to be delivered the next day (typically between 9:00 AM and 12:00 PM local time). All orders received between end of day Thursday - Monday will typically ship for delivery on Tuesday morning.
Evolus (Jeuveau) deadline
Orders submitted Monday through Thursday before 5:00 PM ET / 2:00 PM PT, you should expect it to be delivered the next day (typically between 9:00 AM and 12:00 PM local time). All orders received between end of day Thursday - Monday will typically ship for delivery on Tuesday morning.
Merz deadline
Orders submitted Monday through Thursday before 4:30 PM ET / 1:30 PM PT, you should expect it to be delivered the next day (typically between 9:00 AM and 12:00 PM local time). All orders received between end of day Thursday - Monday will typically ship for delivery on Tuesday morning.
Revance deadline
Orders submitted Monday through Thursday before 4:30 PM ET / 1:30 PM PT, you should expect it to be delivered the next day (typically between 9:00 AM and 12:00 PM local time). All orders received between end of day Thursday - Monday will typically ship for delivery on Tuesday morning.
Please note, when ordering Revance supplies through Moxie Suite, you will be billed directly by Revance using your preferred payment method on file. Each item added to your order will display a message stating, "You will be billed by Revance for this order" along with the amount per item.
If you do not yet have a preferred payment method on file, you will be alerted to contact Revance to set up a preferred payment method and should expect a delay of up to 1 day for order processing.
When can I expect tracking information?
We will send you tracking information for your next day shipment from supplies@joinmoxie.com sometime after 10:00 PM ET / 7:00 PM PST. If you did not receive tracking information as expected please double check that your order was submitted before the manufacturer's cutoff time. If you need help finding your tracking info or have any other questions, please email supplies@joinmoxie.com.
Have a general question about your supply order?
Got questions about your supply order? We're here to help! For any general inquiries, feel free to reach out to us at supplies@joinmoxie.com. Our team is ready to assist you!