Learn more about Memberships here along with some commonly asked questions.
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Can I apply an existing discount to my membership?
What kind of notifications do my clients receive about memberships?
How does cancelling a membership work for clients?
Why can't I delete a membership?
How is billing handled for different membership durations?
How can I add a membership to my online store for purchase?
Can I edit a membership with existing clients enrolled?
Can I apply an existing discount to my membership?
No, you cannot use an existing discount for a membership. You need to create a new discount specifically for the membership because editing a general discount could unintentionally affect the membership.
What kind of notifications do my clients receive about memberships?
- 7 days before a charge, to notify them it's upcoming.
- At the time of the membership charge.
- If a membership is cancelled.
- If a charge fails, advising them to log in and update their details via the Client portal.
Additionally, we'll email you if a client's charge fails and highlight this in their appointments and profile for your awareness.
How does cancelling a membership work for clients?
Clients can cancel their membership at any time. If there's a minimum membership period, such as six months, a cancellation fee may apply if they cancel early. However, they won't be charged for the next billing cycle if they cancel before the next billing date. Plus, they can still enjoy their membership benefits until the end of the current billing cycle. For example, if a membership starts on the 11th and is cancelled on the 18th, there are no further charges, and benefits continue until the 10th of the following month.-
- Ready to proceed with cancelling a membership? Review this article.
How is billing handled for different membership durations?
Billing is based on "anchor dates," which are the starting dates of the membership. This means we don't prorate memberships but bill on the same day relative to the start date. For example:-
- Monthly memberships bill on the same day each month.
- If a monthly membership starts on the last day of a month, future billing will adjust to the last day of each following month.
- Weekly memberships bill on the same day of the week as the start date.
- Quarterly memberships bill on the last day of the month every three months.
- Monthly memberships bill on the same day each month.
How can I add a membership to my online store for purchase?
❗Important - If someone is not yet a client of your medspa, they won't be able to purchase a membership online. They need to be added as a client first.
Can I edit a membership with existing clients enrolled?
Yes you can! Please review this article for instructions and a video.
❗Important - When editing a Membership with active members please be aware that any updates to the billing details or perks will impact current members. For example, members will be billed based on any updated billing and will gain access to any updated perks.