How to confirm a device or room is available when scheduling a service.

This article will guide you through verifying a room and/or device is available when booking a service.

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When scheduling an appointment in Moxie Suite

What a client sees when booking an appointment online

Loom Video

Drag and drop functionality on mobile devices

When scheduling an appointment in Moxie Suite

1. Log in to your Moxie Suite account using this link.

2. On the schedule tab proceed with creating a new appointment. Review this article on creating new appointments for a full walkthrough. 

3. Before you're able to finalize the booking you'll see a room and, if applicable, device availability status message at the top of the Select time page. See a list of statuses below.

Screenshot 2024-07-08 at 3.09.31 PM

 

Room and device available for booking Screenshot 2024-07-08 at 3.40.48 PM

Device not available during selected time

Screenshot 2024-07-08 at 3.40.05 PM

Device and room not available during selected time

Screenshot 2024-07-08 at 3.49.56 PM

Room available (no device required for service)

Screenshot 2024-07-08 at 3.42.30 PM

No rooms available (no device required)

Screenshot 2024-07-08 at 3.45.45 PM

4. If you attempt to book a service that requires a room and the room is not available you'll see this pop-up asking you to acknowledge and confirm the overbooking. 

Screenshot 2024-07-23 at 3.21.21 PM

5. If a device or room is not available when scheduling a service for your client select another time with an available room or room and device if applicable. 

Important - If you are booking on a mobile or tablet device click on the appointment and hold for a few seconds in order to unlock drag and drop functionality. See video below for a demo.

What a client sees when booking an appointment online

If a client attempts to book an online appointment they will only see time slots for which the appropriate resource is available. 

Appointments scheduled and rooms booked until 10 am.

Screenshot 2024-07-08 at 3.53.42 PM

 

On the online booking page, the client selects Botox, which needs a room. If no rooms are available at a certain time, they won't be able to book it for that time.

Screenshot 2024-07-08 at 3.56.42 PM

 

Watch this video on confirming device and room availability when scheduling. 

 

Hold to drag and drop on mobile/tablet devices.